Privacy notice

Who we are

Essex Home Air Conditioning, Pound Lane, Bowers Gifford, Basildon SS13 2HN. Email info@essexhomeairconditioning.co.uk or call 01268 264002.

We are the data controller for the personal information described in this notice.

What we collect

When you send the quote form, call, email or message us, we collect what you give us. That is usually:

• your name, phone number, email address and postcode
• the service you need, the rooms, sizes and system you are interested in, and any notes you add
• photos of your room or wall, if you choose to send them

When you browse the site we also collect basic technical information, such as the pages visited and the type of device, to keep the site secure and working. Analytics and advertising cookies are only used if you accept them (see our cookie policy).

Why we use it

• To reply to your enquiry, give you a price and arrange your installation. The lawful basis is taking steps at your request before entering into a contract.
• To carry out and support work you book with us. The lawful basis is performing our contract with you.
• To keep records we must keep by law, such as F-Gas and tax records. The lawful basis is legal obligation.
• To understand how the site is used and whether our Google adverts work, only if you accept analytics and advertising cookies. The lawful basis is your consent, which you can withdraw at any time.
• To protect our forms from spam and abuse. The lawful basis is our legitimate interest in keeping the site secure.

We do not sell your information and we do not use it for marketing unless you ask us to.

Who we share it with

We use trusted service providers to run the site and handle enquiries. They only process your information on our instructions:

• Vercel, which hosts this website
• Brevo, which delivers form enquiries to our inbox by email
• Google reCAPTCHA, which checks that a form was sent by a person and not a bot
• Google Analytics and Google Ads, only if you accept analytics and advertising cookies

Some of these providers may process data outside the UK. Where they do, they use safeguards approved under UK data protection law.

How long we keep it

We keep enquiry details only as long as we need them to deal with your enquiry and any work that follows, and to meet our legal and accounting duties. We then delete them securely.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, object to how we use it, or ask us to limit its use. Contact us using the details above and we will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.